Refund & Return Policy

At AfriÉlan Studio, every piece is made with care and, in many cases, made specifically for you. This policy explains how cancellations, returns, and refunds work.

Order Cancellations

• Orders can be cancelled up to 48–72 hours before your scheduled delivery or pickup date, since garments are prepared to order.
• Once fabric has been purchased or cutting has begun for your order, it can no longer be cancelled or refunded, as materials have already been committed specifically to your piece.
• In special circumstances, AfriÉlan Studio may authorize an exception to this window at its discretion.

Returns & Exchanges

• If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and your order number.
• To request a return or exchange, log in to My Account → Orders, select the relevant order, and submit a return request through the form provided. Our team will review and respond with next steps.
• Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for return.

Refunds

• Approved refunds are issued to the original payment method (M-Pesa or cash, as applicable) once the returned item has been received and inspected.
• Refunds are not available once fabric has been purchased or production has started on a made-to-order item.
• Please allow up to 5–7 business days for refunds to reflect after approval.

Delivery & Pickup Issues

If an item was not delivered or picked up as scheduled, please contact us immediately so we can investigate and resolve it.

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